Pack all the items in the original packing. Items bought as sets must be returned in sets.

Fill in the return request form attached to the order. Download return or exchange form

Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).

Send the parcel to this address:

- After you have sent the parcel, please inform us of that by sending an email to sale@brandgalaxy.pk

RETURNS & EXCHANGES POLICY
  • We will gladly accept any unworn, unwashed merchandise with original tags within 30 Days of purchase for a refund or an exchange.( Only Clothing Products ).
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Delivery Charges will not be refunded.
  • Refund requests will be processed within 7 working days after receiving the return products.
  • Brand Galaxy is banning customers who return too many items.
  • Any others unopened items must be returned within 7 days for exchange only no refund.
  • All returns should be sent to Brand Galaxy.
  • For further queries about exchanges and returns, please contact us at support@brandgalaxy.pk

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.
Don't have a Return Form?

if you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

2. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Our return and refund policy is described above. According to pakistan law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.